We’re excited to introduce a brand-new role within our Single Point of Contact (SPOC) team and are looking for a Lead Practitioner to help us lead the way in delivering efficient and effective services.
Our SPOC team play a pivotal role in responding to inquiries from professionals, service users, family members, and caregivers, ensuring they are directed to the most suitable aspect of our service. Additionally, they conduct client triages and allocate individuals to the appropriate service teams using our established pathways.
We are seeking an enthusiastic and experienced Lead Practitioner who can bring passion, dedication, and exceptional leadership skills to our team. Here are the qualifications and qualities we consider essential:
- Leadership Skills: Demonstrated ability to lead and inspire a team. Experience in line management and fostering a collaborative work environment.
- Service Excellence: A commitment to ensuring our clients and stakeholders receive timely, efficient, and appropriate responses. Ability to manage day-to-day SPOC operations to guarantee smooth functioning.
- Data Analysis: Proficiency in preparing reports and conducting statistical analysis when required.
- Communication Skills: Exceptional communication skills to ensure that all calls and inquiries are handled comprehensively and within agreed timelines.
- Problem-Solving Skills: An aptitude for addressing challenges and making informed decisions to improve SPOC services.
- Adaptability: The ability to adapt to changing situations and support the development of SPOC pathways.